![]() The intuitive editor makes creating self-service content quick and easy. If you want to empower customers to help themselves, our knowledge base builder, Docs, is right up your alley. You’re also able to automate routine tasks like conversation sorting with workflows and add additional context with customer profiles. Our shared inbox includes features like private notes and to improve team collaboration and collision detection to prevent duplicate work by showing when an agent is actively working on a specific conversation. When you sign up, you get access to an entire suite of tools, all built to help you create the best customer experience possible. Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. Though there is a decent amount of crossover feature-wise, each of nine alternatives to HappyFox below do have their own distinguishing factors, making them better suited for certain use cases:īest HappyFox alternative for growing teams. If you’re a current HappyFox user looking to switch or you’re simply gathering options in your support software search, the nine HappyFox alternatives below are a great starting point. Though it means you can tailor fit the solution to your needs, it does make pricing a bit more confusing and less predictable, which can be problematic when trying to get approval or if you need to add a new team member. Instead of offering a prepackaged platform, you’re able to select the different tools you want, paying a monthly fee to access each. ![]() One of the most prominent examples of this is HappyFox. That idea has spawned support software companies that take an a la carte approach to their offerings. Just as each support team is unique, so are their wants and needs when it comes to the tools they use to offer support to customers. Finding the right tool is arguably the easier of the two, but it still comes with its challenges. If you’re missing either of those, the job becomes exponentially more difficult. ![]() ![]() With these and more, HappyFox Chat 2.Providing exceptional support comes down to two things: great people and the right tools. Quickly view a list of agents available online, and transfer chats within or across departments. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. View chats waiting, and plan for agent availability based on Queued Chats. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. All from within the chat details screen.Īccess and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.īe ever ready to jump in and help a new support agent, using the monitor chat feature. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.Īdd attachments, tag your chats, use canned responses, or transfer them to another agent. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.Ī completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!
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